How to Manage Phonecalls in Work

Course Summary

This course is designed to give you the VOCABULARY, EXPRESSIONS, and most of all, the CONFIDENCE to manage phone calls in English.

Course Curriculum

Introduction to PHONECALLS - USING THE PHONE IN WORK - Guide
2 Lessons
- INTRODUCTION AND GUIDE
  Start
- Hello and Welcome to the Course
  Start
Contents
1 Lesson
- Contents and outline of course
  Start
Phonecalls 1 Answering the Phone
3 Lessons
- Phonecalls 1 Answering the Phone - Learning Material
  Start
- Phonecalls 1 Answering the Phone - Test Your Knowledge
  Start
- Audio for Dialogue: Phonecalls 1 Answering the Phone - Learning Material
  Start
Phonecalls 2 Taking a Message
3 Lessons
- Phone Calls 2 Taking a Message - Learning Material
  Start
- Phonecalls 2 Taking a Message - Test Your Knowledge
  Start
- Audio for dialogue: Phonecalls 2 Taking a Message - Learning Material
  Start
Phonecalls 3 Leaving a Voice Message
3 Lessons
- Phone Calls 3 Leaving a Voice Message - Study Material
  Start
- Phone Calls 3 Leaving a Voice Message - Test Your Knowledge
  Start
- Audio for dialogue: Phonecalls 3 Leaving a Voice Message - Learning Material
  Start
Phonecalls 4 Make an Appointment on the Phone
3 Lessons
- Phone Calls 4 Making an Appointment on the Phone - Learning Material
  Start
- Phone Calls 4 Making an Appointment on the Phone - Test Your Knowledge
  Start
- Audio for dialogue: Phonecalls 4 Making an Appointment - Learning Material
  Start
Phone Calls 5 Checking an Order
3 Lessons
- Phone Calls 5 Checking an Order - Learning Materials
  Start
- Phone Calls 5 Checking an Order - Test Your Knowledge
  Start
- Audio for Dialogue: Phonecalls 5 Checking an Order - Learning Materials
  Start
Phonecalls 6 Dealing with Customers
3 Lessons
- Phone Calls 6 Dealing With Customers - Learning Material
  Start
- Phone Calls 6 Dealing With Customers - Test Your Knowledge
  Start
- Audio for Dialogue: Phonecalls 6 Dealing With Customers - Learning Materials
  Start
Phonecalls 7 Dealing with Problems
3 Lessons
- Phone Calls 7 Dealing With Problems - Learning Material
  Start
- Phone Calls 7 Dealing With Problems - Test Your Knowledge
  Start
- Audio for Dialogue: Phonecalls 7 Dealing With Problems - Learning Materials
  Start
CONCLUSION
1 Lesson
- CONCLUSION
  Start

Sabrena Doherty

The facts:

Sabrena has been developing and implementing Business English Programmes in companies and academies in Spain for more than 10 years. She specialises in helping companies & professionals improve their English as quickly as possible, often with government funding. This experience, combined with her role as a manager of services in the voluntary sector in Ireland, her native country, has given Sabrena the business knowledge and training background necessary to create programmes that meet the needs of the busy professional who is learning English. Sabrena is currently developing online programmes, coaching business professionals on how to improve their English as quickly as possible, & teaching business English in companies in Spain.

Course Pricing